Cassandra MD

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| map-marker Manassas, Virginia

Rude and unprofessional

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Pizza Bolis - Rude and unprofessional
Original review Feb 09, 2024
I ordered online by the app and the location didn't stay with Lexington park MD. Went to a location 3 hours away in Manassas VA. When I called to ask for a refund due to ordering at the location closest to me, three different people came on the phone and stated they do not do refunds. They were very unprofessional and unpleasant to deal with. The last person spoken to said they would refund but has not happened yet, and he would not provide his name. I dont appreciate the way the phone call was handled and how they kept handing me off to someone else. A full refund needs to be provided back!
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Loss:
$36
Pros:
  • Great pizza
Cons:
  • Unprofessional and rude

Preferred solution: Full refund

User's recommendation: Do not order from Manassas VA pizza bolis

Anthony H Ntn

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| map-marker Easton, Pennsylvania

They don't deliver on time and charge a fee for asap delivery and just rob my money

Pizza Bolis - They don't deliver on time and charge a fee for asap delivery and just rob my money
Pizza Bolis - They don't deliver on time and charge a fee for asap delivery and just rob... - Image 2
Bolis in Easton pa rob my delivery fee every time I order on your app . This is the 4 time and the owner of this Location is very rude and Disrespectful. I pay 3.99 every order and it says on app 35mins and I have to always call them in one hour time because I dont receive nothing and something is always wrong with there system. They wont give me a delivery refund at all and dont deliver on time , this is a big joke and I will be putting it up on social media.
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Loss:
$16
Pros:
  • Food taste great
Cons:
  • Owners are very unprofessional and deliveries are never on time

Preferred solution: Full refund

Jose V Owt

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Closed on a friday

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I placed an online order on a Friday and my food never came i called and they are closed I want a full refund and the app should not be available if they're going to be closed for the day period
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Loss:
$26
Pros:
  • Good food

Preferred solution: Full refund

Kollins Imq
map-marker Lexington Park, Maryland

It was an hour late and it was cold

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I called the store, but it was delivered from and They just told me that the delivery guy.was on his The pizza showed up cold and not even close to what Im usually used to from your store. Im taking pictures of it and Im going to post it on social media.
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Kollins Imq
map-marker Lexington Park, Maryland

Disappointed, customer Long time customer totally disappointed

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My order took forever to get here way past what it told me it was going to the pizza is cold. Im gonna post this on social media. I have always loved your pizza but the service I got today was ridiculous.
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User's recommendation: I’m going to recommend not to

Vic H Ouz

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Verified Reviewer
| map-marker Washington, District Of Columbia

Poor pizza

Pizza Bolis - Poor pizza
Pizza Bolis - Poor pizza - Image 2
Poor Pizza taste, along with more watered down flavorless sauce than cheese and bread crust. Awful, never again.Pizza
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User's recommendation: Go to Papa John's.

Debra C Xei

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| map-marker Sotto Il Monte Giovanni Xxiii, Lombardy

Messed up order

Pizza Bolis - Messed up order
Pizza Bolis - Messed up order - Image 2
I stopped by the Pasadena store, 8581 Ft Smallwood Rd. on 7/4/2023 at appx 4:15 pm and ordered a sub, a meatball sub and an order of fries. I asked the man at the counter what comes on the sub and he said pizza sauce and cheese, I said ok that's fine. I was very disappointed when I got home, on the sub was no sauce but ketchup and lettuce, it was terrible. Unfortunately I will probably not go there again. I do not like paying for things that I did not ask for or could not be eaten. I would have taken it back but was not able to. Thank You, a disgruntled customer.
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Pros:
  • Close
Cons:
  • Not good at taking orders

Preferred solution: Full refund

Shamtell J

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Verified Buyer
| map-marker Mumbai, Maharashtra

Wrong order

Pizza Bolis - Wrong order
Pizza Bolis - Wrong order - Image 2
I ordered a pizza witb olives , they gave me a pizza with olive and pepperoni and im allergic to pepperoni
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Loss:
$22
Pros:
  • Double check
Cons:
  • Call in

Preferred solution: Full refund

Pearlene C Xqu

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I waited 30 minutes for my order.. Then they got my wings wrong and had to wait another 15 minutes.. then I got home and didn’t have all the wings I paid for.

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Waiting an hour for a 14 inch cheese pizza and 8 wings. They gave me the wrong wings . Then I had to wait another 15 minutes and they didnt give me all the wings.. pizza was cold..
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Pros:
  • Good food
Cons:
  • Bad customer service

Preferred solution: Apology

Latoya H Vvy

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Refund

Can't get a hold of the manager i just want my money back that's it because i was told to call back i did still can't get anyone and am not upset just want my refund that's it the food wasn't made properly as ordered
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Loss:
$35

Preferred solution: Full refund

User's recommendation: Yes it's ok just messed up this one order

javonda c

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Verified Reviewer
| map-marker Oxon Hill, Maryland

Very unhappy with 6065 oxon hill rd oxon hill md 20745

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Pizza Bolis - Very unhappy with 6065 oxon hill rd oxon hill md 20745
Pizza Bolis - Very unhappy with 6065 oxon hill rd oxon hill md 20745 - Image 2

on Friday approximately 7:20 I ordered pizza online through the pizza boil online ordering system so about 7:50 I received a call from the driver Wele stating he was outside ...I stated to him that I had a procedure done on my foot and I could not walk outside and I also had two small children that I did not want to leave unattended he asked me was I gonna give him a tip I stated that it was very rude and unprofessional to ask for money and he said well call the store and tell them your driver don't wanna get out the car to deliver your food ...at this point I'm shocked like wowwww all this because I asked him to deliver my food so I call the store and speak to Nilhar Ali and he ask me do I have anyone to come out I re explain the situation and he says I can get the driver to bring the food back and get it redelivered but I can't make him come to your door which was ridiculous cause who is really incharge so I finally gather the strength to get my food and he gave it to a stranger I was livid and very disappointed I've supported this brand for so long and I also felt racially targeted because I was African American I was embarrassed and ashamed and felt kinda hurt that no-one had sympathy for my disability

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Loss:
$53
Pros:
  • Normally has great customer service
Cons:
  • When it comes to complaints i can never get the issue resoved

Preferred solution: Full refund

Karen T Dzc

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Verified Reviewer
| map-marker Washington, District Of Columbia

I will not be given this place not even 1 star, I called in my order for thr Tucson shrimp pasta, when I get there is burnt shrimp alfredo. The lady at the counter hesitates as I act for what I order

She calls the Manger inside the store tell him them problem. The manager comes into the store takes my receipt and stares at it for about 2 minutes, then try to convince me to keep what I did not order.

So they go to cook the pasta I actually order and once it done the earlier mention young lady bring me my food, and yes I look in it and did not see any pitted olives, ask her she stated it in there under the sauce. I get home no olives calls back to inform them they pass me around to 4 different ppl. So yes I am upset that I have to go back to get my refund cause that is what I want at this point. After charging me 18.00 for a pasta dish that was all wrong wasting my gas .

I will never and I spend alot of money with them never you have lost a patron. I work to hard for my money to let ppl just do what they want to you when you are spending money with their establishment.

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User's recommendation: Please don't buy from here until this establishment learn to appreciate it patrons and their money

Anonymous
map-marker Baltimore, Maryland

Pizza boils will never get another penny from me

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I will never order from pizza bolis again. $47 dollars to receive cold *** food and on top of that it was not fresh at all! From the time I ordered to the time I received was 15 minutes maybe, which tells me their food is NOT made to order. Then I received and an attitude when speaking with a so-called manager and rep at the establishment when I called. Never the *** again will they get another dime of my money or anyone I know. They come I to our communities and take thats it.
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User's recommendation: Don’t order from this location! they dirty anyway

Gregori K

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Verified Reviewer
| map-marker Rockville, Maryland

Poor quality food was delivered

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Pizza Bolis - Poor quality food was delivered
Pizza Bolis - Poor quality food was delivered - Image 2

ordered some subs from Pizza Boli's to be delivered, what a major disappointment. On the online ordering they wanted $1.25 to add lettuce, $1.25 to add tomato, $1.25 if we wanted mayo on the sub and another $1.25 to add ketchup.

So to add those 4 things that other locations include on a sub would be an additional $5. You could get 1 add on item at no additional cost like onions, mayo, peppers but anything else was an extra $1.25 per item. So I ordered a cheeseburger sub with onions and the other sub we ordered was a cheese steak with peppers, at $12.99 each sub. We didn't add on anything to them at the extra cost per item.

Well the subs arrive and both were cold.

The cheese burger sub had no cheese, a few scattered onions, was dried out and flavorless. (see pic) The cheese steak also had no cheese on it, was also dry and didn't have the peppers requested on it.

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Loss:
$71

Preferred solution: Full refund

User's recommendation: My advise if your in the mood for subs avoid Pizza Boli's.

2 comments
Guest

I guess this explains their horrible reviews on Yelp.

Guest

I am very disappointed with the service at the walbrook junction location. The delivery driver was very rude and they forgot 3 sodas that I ordered.

They promised a return delivery that never showed up.

I will give this location a F for poor service. Me and my family will never patronize this location again.

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Jakea W

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Verified Reviewer
| map-marker Baltimore, Maryland

Ms.azari20@***.com

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My order was 1hr 30 mins late the driver said he was outside and was actually still driving in route. I called back to Patterson Park location and they were really rude and not compromising the food was cold.
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Loss:
$35

Preferred solution: Better Service!

Anonymous
map-marker Washington, District Of Columbia

What is the savings charge on an online order

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I figured out what it meant. It was what my savings was because it was a package deal. The $6.48 was what I saved. And I'm not a pissed off consumer. I enjoyed my food. Thank you
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User's recommendation: Read between the lines

About

Summary

Pizza Bolis was started by Javed Nasir and Syed Shah over 25 years ago. It has been on the market since 1985. Currently Pizza Bolis has over 70 stores in Maryland, Virginia, Pennsylvania and the District of Columbia. Pizza Bolis is considered to be a pizza chain that offers more product variety. Except pizza the company delivers subs, salads, sides, and wings, etc. Pizza Bolis was voted Best Pizza by Washingtonian Magazine. The pizza of the company is featured with zero trans fat used in all pizzas and over 20 toppings at each location. The slogan of the company is We deliver more.

Pizza Bolis reviews and complaints

Pizza Bolis is ranked 100 out of 440 in Fast Food category

Area Served

USA

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